Báo cáo hàng năm 2020
Hỗ trợ vững chắc trong thời khắc đặc biệt
We stand strong with our members, employer customers, brokers, clinician partners and neighbors, and we have swiftly adapted our business to meet urgent new needs.
- [Music] Today I'm declaring a state of emergency in Massachusetts this declaration will give our administration more flexibility to respond to this evolving outbreak [Music] Thank you for calling Blue Cross Blue Shield of Massachusetts. More than 90 percent of our company is working remotely now, we've really been focusing on our members making sure they can get the care they need when they need it. [Music] Mental health is a wave of this pandemic [Music] [Music] It's our responsibility to make sure that everybody has an opportunity. [Music] I can definitely help you with that. Racism is a public health issue, a public health emergency. I think we'll look back at this moment as a time when those values really became so visible to the community and to our customers and members.
CEO perspective
"When COVID-19 reached the U.S., we were there, for our members, for our customers, for our clinical partners, for our community. And when our country reckoned with a legacy of systemic racism, we stood with our neighbors, and stood up for change. In 2021, we will continue this vital work."
B is for Being on Your Side
It was a year defined by a global health crisis, economic challenges and a national awakening to racial inequities. We drew upon our capacity for innovation, our deep clinical and community partnerships, our not-for-profit values and our dedicated employees to maintain the highest levels of service, quality and community assistance.
Ensuring access to care
Our No. 1 commitment amid the pandemic: Making sure our members could get the care they needed when they needed it – including telehealth and COVID-19 testing and treatment – without facing financial or administrative barriers.
Expanding Mental Health Resources
Many of our members faced a "perfect storm" of social isolation, worries about illness, economic uncertainty and the effects of racial inequities. With anxiety, depression and substance abuse on the rise, we expanded our multifaceted approach to mental health and substance use disorder and added more clinicians to our network, no-cost telehealth services and innovative online resources.
Standing strong with our clinician partners
As clinicians worked heroically on the front lines of care, we bolstered our support with advance payments, fewer administrative requirements, expedited credentialing, and a new value-based payment program for independent primary care practices that includes incentives for improved quality and lower costs.
Helping Our Members and
Neighbors Stay Safe and Well
We proudly mobilized our greatest resource – our talented and compassionate employees – on behalf of public health initiatives, while providing financial aid to nonprofits at the heart of our state’s pandemic relief efforts.
Volunteering Time and Expertise
As a Massachusetts-based, not-for-profit health plan, we’ve always provided our employees with the opportunity to volunteer their time, skills and expertise to improve the health of communities where they live and work – and during 2020, many found creative new ways to help others.
2020 facts and figures
For more company information, including our member and financial highlights, diversity, equity and inclusion work and support for the community, view our 2020 Fact Sheet.
Trao thưởng
Trong bốn năm liên tiếp, J.D. Power đã xếp hạng chúng tôi ở vị trí số 1 về mức độ hài lòng của hội viên trong số tất cả các chương trình bảo hiểm y tế thương mại ở Massachusetts. Năm 2020, chúng tôi đã đạt được điểm cao nhất cho phạm vi bao trả và quyền lợi, lựa chọn của nhà cung cấp, thông tin và truyền thông cũng như tính phí và thanh toán.
The National Committee for Quality Assurance (NCQA) has named us one of the highest-rated health plans in the country for quality in their Health Insurance Plan Ratings for 2019-2020*. We are in the top 10 percent of U.S. health plans for quality. NCQA đã trao cho chương trình HMO/POS Thương Mại và PPO Thương Mại của Blue Cross mức xếp hạng 4.5/5.
Chúng tôi đã được Points of Light vinh danh là một trong 50 công ty vận dụng trí tuệ cộng đồng nhiều nhất tại Hoa Kỳ. Giải thưởng Civic 50 tôn vinh trách nhiệm xã hội của doanh nghiệp Hoa Kỳ cho cam kết mạnh mẽ vì cộng đồng và tác động xã hội.
Our website, Bluecrossma.org, received a platinum award for Best Internet Home Page from eHealthcare Leadership. Chúng tôi là chương trình bảo hiểm y tế duy nhất được công nhận.
Chúng tôi được xếp hạng vị trí thứ bảy trong 50 Công Ty Out Front cho Lãnh Đạo Đa Dạng: Nơi Làm Việc Tốt Nhất cho Quản Lý Đa Dạng & Nữ Giới, do tạp chí Diversity MBA bình chọn. Chúng tôi cũng đã được tạp chí Diversity MBA vinh danh là một trong Top 10 công ty Đồng Hạng Xuất Sắc về tuyển dụng.
Năm thứ sáu liên tiếp, Blue Cross nhận được điểm số tuyệt đối 100% trên Chỉ Mục Công Bằng Doanh Nghiệp 2020. Đây là một khảo sát và báo cáo định chuẩn quốc gia về chính sách và phương thức thực hành của doanh nghiệp liên quan đến sự bình đẳng đối với cộng đồng người đồng tính nữ, đồng tính nam, song tính, chuyển giới và giới tính khác biệt tại nơi làm việc, do Tổ Chức Vận Động Nhân Quyền điều hành.
Financial results
Watch this space for our 2020 Audited Financial Reports and 2020 Combined Balance Sheets and Income Statements due to be completed in May.
Executive team
Blue Cross’ senior leaders help shape the company’s strategy in support of our mission to make quality health care affordable and equitable while providing an unparalleled consumer experience.
As of Dec 31, 2020
As of Dec 31, 2020
Board of directors
Blue Cross’ board members bring significant business acumen and leadership capabilities as well as diverse experiences and backgrounds.